Troubleshooting GUIDE


Please refer the FAQ below to fix the error.
If you can't fix it, please email security@qoo10.com (include the screenshot).


✔Solution

Certificate is not installed correctly. Please check the certificate.
Step1. Internet Explorer > Settings > Internet Options

Step2. Content > Certificates

Step3. Check whether the certificate you installed is in the list.

Step4-1. If not, please install the certificate refer the guide below:
Installing the certificate in Windows
Installing the certificate in MAC
Step4-2. If you can't login even there is the certificate:

1. Restart the internet browser after you install the certificate.

2. Clear the cache/cookie -> Internet Options > General > Browsing history > Delete


✔Solution

It would be one of those cases:

1. Accessed to wrong page -> Please check the URL again that Security Division gave you.
2. Don't have the authority -> Please request the VPN authority.( request here )


✔Solution

It because of wrong password / OTP.
Please check the password / OTP and try it again.

* Login could be not working if your password expiration date is coming. Please change your office account's password.


✔Solution

It would be one of those cases:

1. Your PC is turned off / in Power Saving Mode
 -> Ask your colleague in office to turn on the PC.

2. Typed wrong IP address
 -> Please check your office PC's IP address again.


✔Solution

It because you didn't input the Domain.

Please input 'User name' like YourID@gmkt.inc.


✔Solution

It would be one of those cases:

1. Don't have the authority -> Please request the VPN authority.( request here )

2. 'Remote' authority (not 'Bookmark')
 -> Please check whether VPN is connected, and remote access to office PC.


✔Solution

Please try it again referring guide below.

1. Clear browsing data and cookie, restart the web browser.

2. Type password/OTP correctly when you login.